50% deposit is required at the time of booking via bank transfer. The remaining amount to be paid on the day. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction. All training must be taken within 6 months of the date of booking. All course fees are strictly non-refundable and non-transferable. Cheltenham’s Brow Doll is unable to offer refunds where training is cancelled or postponed outside of our control. An alternative training date will be offered. It is the student’s responsibility to get in touch to reschedule any such postponed training. 

​

The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur in the event that postponement of training courses is necessary. In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of Cheltenham’s Brow Doll), provided you contact us no later than 72 hours prior to the training course date. Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee of £50 per day. We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. We will respond to confirm whether a reschedule is possible and if a fee is applicable. We will cancel your training place where we receive requests to reschedule, pending hearing from you to confirm an alternative date. Where reschedule is not possible and the student chooses not to attend their training, you may forfeit your course fee.

​

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice, you will automatically forfeit your course fee and Cheltenham’s Brow Doll will be under no obligation to provide any further training or any refund.

​

Courses booked as part of discounted ‘last minute offers’ will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.

​

Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £50 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.

​

We accept all students aged 16 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face to face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.

​

All students must attend the full training day. Should you choose or need to leave a course before the approximate end time, please contact us prior to the course to discuss this. If you leave before the end of the course on the day, without prior agreement, you will forfeit any course fees and may not achieve your diploma.

Certificates as a printed hard copy byis charged at £25 per certificate. Where purchasing a hard copy replacement certificate at £25 each, we will also send a free digital copy by email if requested at time of payment online for replacement certificate(s).

Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments. Adjustments will be made to accommodate medical conditions where possible and practical.

​

All equipment and products are provided for you to train with on the day. The starter kit contents also give you some idea of the minimum basic items you will require, however there may be additional items you will look to add beyond the starter kit(s) once you begin practising to enhance your treatments.